Troubleshooting Your Primo Water Dispenser

If you are reading this article, then you probably own a Primo water dispenser. You know for a fact that Primo water dispensers are some of the best water dispensers a person could possibly own. These water dispensers are great for every person, every home, every office, and every possible need. That’s why it is one of the best in the business. But just like all machines, there will be problems along the way sooner or later. That is why, knowing how to troubleshoot and fix your Primo water dispenser can be of great use.

Primo water dispensers are a stylish and innovative way of getting 99.99% pure, clean water in your home, office or both. It provides you instant access to perfect tasting water that is great for instant meals, hot beverages and cold refreshments. With advanced technology and style that will fit right into your current home or office design, combined with a price that is very affordable, you can easily see why Primo is the number one brand for water dispensers. So without further ado, here are some of the common issues of Primo water dispensers and how to fix them.

Known Issues

Water Stays at Room Temperature

A Primo water dispenser has a cold water thermostat control mounted on the back. If you are not getting any cold water, then here’s what you need to do. Unplug the water dispenser from the electrical outlet and then, make sure it is away from any wall. You need to do this so you can access the backside of the dispenser. Next is to look for a dial that looks like a gold or brass-colored flathead screw. This will be found near the back condenser coil grill. After finding it, grab a flathead screwdriver and use it to adjust the dial. Make sure to rotate it clockwise to cool the water. Keep in mind that you do not want this dial to go more than one-quarter of a turn as it might cause the water to freeze.

Dispenser Is Not Dispensing From Either Tap

If this problem ever happens to you, what’s causing it might simply be a loose seal on the water bottle. The design of the Primo water dispensers allows the air pressure to flow over the water system to force air into the bottle. This will then build up within the bottle to push the water from the bottle into the reservoir of the water dispenser. If an air seal is not properly positioned or it is loose, then the reservoir will not be able to fill with water. This will cause the LED lights on the system to start flashing. You will also hear an audible “chirping” sound.

The solution to this problem is very easy. All you have to do is secure the hoses and the seal properly on the bottle. If the probe on your water system will not snap onto the bottle cap of the water bottle, then call Primo’s customer service line immediately. They will be able to upgrade the seal-and-lock probe on your system to prevent this issue from happening.

Tap Is Leaking

With water dispensers, there is a possibility that minerals from the water will build-up in the system over time. This is common so don’t be alarmed. If and when this happens, the tap from your water dispenser might leak.

To fix this problem, you will need:

  • 30 minutes of your time
  • 1 tablespoon of bleach(regular)
  • 1 empty bottle
  • 1 two-gallon bucket

Once you’ve prepared the materials, the next thing to do is to turn off the energy saving switch on your dispenser. Afterwards, unplug the power cord from the electrical outlet and remove the water bottle, then place the probe on hanger. Make sure to move the water dispenser away from any wall so you can easily access the back of the machine. Then remove the remaining water from the reservoir by dispensing water from both the hot and cold taps into a pitcher.

Once you have done that, remove the cap from an empty spare 5-gallon water bottle and pour the bleach and tap water into the empty bottle. Then attach the cleaning bottle to the water dispenser and slide the bottle in. Close the door and plug the power cord back into a grounded wall outlet, then turn the energy saving switch back on. Remember that you have to allow the solution of bleach to fill the reservoir.

Once the reservoir is full, wait 10 minutes before draining the water from the reservoirs from both the hot and cold water taps. After doing that, turn the energy saving switch off, then repeat the above flushing process with hot water instead of the bleach solution. After the flushing process is finished, place the two-gallon bucket at the back of the appliance and remove the drain plug. Let the water completely flow and drain out of the system. Once done, place the silicon plug and drain cap to their original positions. Return the water dispenser to its original location and install a fresh water bottle. Plug the power cord back into the grounded outlet in the wall and turn the energy saving switch back on. You’re good to go.

How to Avoid These Issues

To prevent these issues from happening, proper maintain must be done regularly to your water dispenser. You have to follow the instructions to the letter. So don’t skip reading the owner’s manual that comes with your water dispenser. Cleaning it regularly every two to three months will also help prevent these issues. If you have encounter any of these issues or any additional problem and you are not sure how to fix it, you better call Primo’s customer support. They will be very willing to assist you.


The Primo water dispenser is one of the best in the market today. But just like all machines, they can break down. Fortunately, there are solutions to these problems. Hopefully this guide will be able to help you fix those problems.

With these easy and helpful tips through Primo water dispenser troubleshooting, you can get your water dispenser back up and running in no time!